ht99 Privacy Policy: How We Handle Your Personal Data
This Privacy Policy explains exactly what personal information ht99 collects when you access your account, make a deposit via DuitNow or Bank Transfer, or contact our support team — and how we use, store and protect it. Availability of our services depends on local law and is limited to eligible regions.
Account data handled with care
DuitNow & Bank Transfer transaction context
Malaysia-eligible regions only
Your right to review and correct records
POLICY CORE DETAIL
What Personal Data We Collect and Why
When you open an account with us, we collect the details you enter during registration — your name, contact information and login credentials. When you carry out a deposit or withdrawal using DuitNow or Bank Transfer, we record the transaction reference and the amount processed so your account wallet stays accurate. We also collect device and browser session data automatically — this covers your IP address, the device type you are using and the pages you visit within the platform. This technical data helps us detect unusual login activity and keep your account secure. We do not sell your personal information to third parties. Data shared with our payment partners — for example, when you initiate a DuitNow transfer — is limited strictly to what that partner needs to process the transaction. If you contact our support team by email or live chat, the conversation is kept on record so we can follow up accurately. Retention periods for each data type are set according to the nature of the record: transaction logs are held for as long as required under applicable financial record-keeping obligations in the regions where we operate, and account data is retained while your account remains active. You can request a summary of the data we hold at any time through the contact paths listed on this page.
Registration Data
Name, email and login credentials collected when you open your account. Used only for account access and support identity checks.
Transaction Context
DuitNow and Bank Transfer references logged against your account wallet to keep your transaction history accurate and verifiable.
Session & Device Data
IP address, device type and page-visit data collected automatically. Used for security monitoring and login anomaly detection only.
Support Correspondence
Emails and live chat transcripts retained so our support team can follow up on open queries without asking you to repeat information.
POLICY SCOPE BOUNDARIES
Where This Policy Applies and What It Covers
This policy applies to data collected directly through ht99 — your account, your transactions and your contact with our support team. It does not extend to external services you may link from our platform, including payment processors or third-party studio environments. Each area below clarifies what falls inside or outside our direct data responsibility.
Account Access
Login sessions, password resets and account profile updates fall fully within this policy. We control and are responsible for how that data is stored and who may access it.
Transactions via DuitNow or Bank Transfer
We log the reference and amount on our side. The payment processor operates under its own data terms once the transfer instruction leaves our platform.
Site Content & Game Environments
Gameplay session data within the platform falls under this policy. Game studio environments — such as those from PG Soft or Pragmatic Play — are governed by their own terms once rendered in the game window.
Third-Party Links
Any external site or service linked from our platform is not covered by this policy. We are not responsible for how those services collect or use your data once you navigate away.
YOUR DATA RIGHTS
Practical Steps Available to You Under This Policy
You have real, actionable choices over the personal data ht99 holds. After logging in, your account dashboard shows the profile details currently on record — if any of those details are out of date, you can update them directly from the account settings page without contacting support. If you want a copy of the data we hold about you, or if you believe something in your record is incorrect and the in-app edit does not resolve it, send a written request to our support team using the contact details listed in the support section of this page. We aim to acknowledge data requests within a reasonable timeframe and will tell you if additional identity verification is needed before we can act on the request. For questions about how your DuitNow or Bank Transfer transaction data is recorded, check your transaction history in the account wallet first — the reference number shown there matches what is logged on our side. Where a request falls under obligations dependent on applicable local law in your region, we will indicate this in our response.
Review Your Records
Log in and open the account dashboard. Your registered name, email and profile details are visible there. Check this first before raising a support request.
Correct Account Details
Edit your profile directly from account settings for basic fields. For details that require identity re-verification, contact support with the relevant documentation.
Request a Data Summary
Send a written request to our support team. We will confirm what personal data is held on your account and the categories it falls into.
Raise a Data Query
If something looks wrong in your record or transaction history, flag it via live chat or email. Quote your account reference so our team can locate the correct record quickly.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
Questions about this Privacy Policy — whether about your account data, a transaction reference or how to submit a data request — can be directed to our support team through any of the channels below. For data-specific requests, email is recommended so there is a written record of your query and our response.
Email Support
Send your privacy or data query to our support email address. Include your account username and a brief description of the request so we can route it correctly.
Live Chat
Open the live chat widget from the ht99 platform after logging in. Use this for general privacy questions or to check the status of a data request already submitted.
Account Dashboard
For straightforward record queries — such as checking what email address is registered or viewing your transaction history — log in and check the account dashboard first before contacting support.
DATA HANDLING STANDARDS
How We Protect and Manage Your Data
Keeping your account data accurate and your session secure is a practical commitment, not just a policy statement. Here is a clear breakdown of how we handle the four main areas that affect your privacy on ht99.
Cookies and Session Tracking
We use session cookies to keep you logged in and to recognise your device across visits. Analytics cookies help us understand which parts of the platform are used most. You can manage cookie preferences through your browser settings; disabling all cookies may affect login functionality.
Account Security Practices
Login attempts outside your usual device or location pattern are flagged automatically. If unusual activity is detected on your account, we will notify you via the registered email address. You are responsible for keeping your password private and not sharing account credentials.
Data Retention
Account and transaction records are kept for as long as your account is active and for a period after closure, as required under applicable record-keeping obligations in eligible regions. Support correspondence is retained until the query is resolved and for a reasonable period thereafter.
Policy Updates
When we update this Privacy Policy, the revised version is published on this page with the date it takes effect. Continued use of your account after an update is posted constitutes acknowledgement of the revised terms. For material changes, we will also send a notice to your registered email.
POLICY QUESTIONS ANSWERED
Privacy Policy: Frequently Asked Questions
These are the questions we hear most often about how ht99 collects, uses and protects personal data. If your question is not covered here, reach out to our support team directly.
What personal data does ht99 collect when I open an account?
We collect your name, email address and login credentials at registration. Once your account is active, session and device data is collected automatically during each login. Transaction data — such as DuitNow or Bank Transfer references — is logged against your account wallet whenever a deposit or withdrawal is processed.
Does ht99 share my data with third parties?
We do not sell your personal data. Data is shared with payment processors — for instance, when you initiate a DuitNow transfer — only to the extent needed to complete that transaction. Game studios such as PG Soft or Pragmatic Play operate their own environments; their data handling is governed by their respective terms, not this policy.
How do I request a copy of the data ht99 holds about me?
Send a written request to our support team by email. Include your registered account username and a clear description of what you are requesting. We will confirm receipt and let you know if we need additional identity verification before releasing the data summary.
Can I correct incorrect information in my account record?
Yes. Log in and go to account settings — basic profile fields such as your email address or contact number can be updated there directly. If a field cannot be edited in-app because it requires identity verification, contact our support team with the relevant documentation and we will assist.
How long does ht99 keep my account and transaction data?
Account data is retained while your account is active. Transaction logs — including records of DuitNow or Bank Transfer activity — are kept for the period required by applicable financial record-keeping obligations in eligible regions. After account closure, a retention period applies before data is removed from active records.
How will I know if this Privacy Policy changes?
When we update this policy, the new version is published on this page with the effective date clearly shown. For material changes, we will also send a notice to your registered email address. Continuing to use your account after a change is posted means you have seen the updated terms.
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