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These legal terms govern how your account, transactions and activity on ht99 are managed — including what we collect, how we use it and what you can ask us to change. Availability of services depends on local law and is accessible only where local law permits.
Our legal policy sets out the relationship between ht99 and every account holder in Malaysia. It covers how we handle account data, what information we retain, and the conditions under which you access the platform. Where your account is connected to a payment method — such as DuitNow or Bank Transfer — those transaction records fall within the scope of this policy and are subject to the same data-handling standards as your login and session data. We do not share transaction detail with third parties outside of what is required by applicable Malaysian law or a verified legal obligation. When you make a DuitNow transfer or use Bank Transfer through your account wallet, a record of that activity is logged against your account and is retrievable by you at any time from your transaction history. We hold that record only as long as necessary for operational and compliance reasons. This policy does not limit or override Malaysian consumer protection rights. If there is a conflict between a section of this policy and the legal rights you hold under local law, local law takes precedence. All service availability is subject to the laws of the region in which you access the platform, and we do not extend access to regions where local regulations do not permit it.
Not every aspect of your interaction with ht99 falls within this single policy document. The sections below clarify what sits inside and outside its scope so you can identify the right place to raise a question or request.
Your login credentials, session activity and account-level security settings are fully within scope. If you believe your account access has been affected by an error on our side, this policy governs how you raise that with us.
Deposits and withdrawals processed through DuitNow or Bank Transfer are covered as account-linked financial records. The policy determines how long we retain them and what rights you have to request a copy or correction.
Game titles, studio catalogues and lobby content — including titles from Pragmatic Play, PG Soft and Spadegaming — are governed by the separate terms of each content agreement. This policy does not modify those content arrangements.
External payment processors, banking partners and e-wallet operators operate under their own terms. Where your DuitNow or Bank Transfer instruction leaves our platform, the receiving institution's policy applies to that portion of the transaction.
This policy is not just a statement of how we operate — it also sets out concrete steps you can take regarding your own account and data. After logging in, your transaction history is visible under your account dashboard, where records of DuitNow transfers and Bank Transfer activity are listed with timestamps. If any detail appears incorrect — a name, contact address or bank reference on file — you can request a correction by contacting our support team directly. We aim to respond to correction requests within the timeframe set out in the contact section of this page. You also have the right to ask us what account data we hold against your profile. That request can be submitted through the same support channel. Where local law grants additional access or erasure rights, those rights apply within the limits of what our retention obligations allow under Malaysian regulation.
Log in and open the transaction history section to see a full list of deposits, withdrawals and wallet activity linked to your account, including DuitNow and Bank Transfer entries.
If a name, email or payment reference on your account is wrong, contact support with the correction. We will update the record or explain why a particular field cannot be changed under our verification rules.
Any question about how this policy applies to your specific account situation can be submitted via our live chat or email channel. Reference your account ID when writing so we can locate your record quickly.
You may ask us to tell you what personal data we hold against your profile. Submit the request through support; we will respond in line with the timeframe applicable under Malaysian data-handling rules.
For any question tied directly to this legal policy — data requests, account corrections or scope clarifications — use the channels below. General account help and game-related questions are handled through the same team, but tagging your message as a policy matter helps us route it correctly.
Open the chat widget from any page after logging in. Mention that your query relates to a legal or policy matter so the support team can route it to the right person without delay.
Send your request — including your account ID and the specific policy section your question covers — to our support email. This is the preferred route for data access requests and formal correction submissions.
Many records covered by this policy, including your transaction history, are self-accessible inside your account dashboard after login. Check there first before submitting a support request — it may answer your question immediately.
We apply consistent standards across account data, cookie usage and security settings to keep your information handled correctly. The current state of your account security settings and active session data is shown in your account dashboard after login.
We keep account and transaction records — including DuitNow and Bank Transfer logs — only as long as necessary for operational purposes and Malaysian regulatory compliance. When retention is no longer required, the data is removed from active systems.
Cookies on ht99 are used for session management and performance measurement only. We do not use cookies to build advertising profiles or share browsing data with external marketing networks. Cookie preferences can be reviewed from your browser settings.
Account access is protected through login verification steps visible at the sign-in screen. If you notice unexpected activity on your account, use the account dashboard to review recent sessions and contact support immediately to flag it.
Corrections to your account profile, requests to know what data we hold or questions about how long a specific record is retained can all be submitted through our support email channel. Reference your account ID in every request.
The questions below reflect what account holders most commonly ask about their rights, data and how this policy works in practice. If your question is not answered here, contact support directly with your account ID.
Yes. Any deposit or withdrawal processed through DuitNow or Bank Transfer is logged as an account-linked financial record and falls within the scope of this policy. You can view those records in your transaction history after logging in.
You can request a summary of the personal data held against your account by contacting our support team via email and quoting your account ID. We respond in line with the timeframe required under applicable Malaysian rules.
We retain records only as long as needed for operational and compliance reasons under Malaysian regulation. Once that period ends, the data is removed from active systems. The exact retention period for your account type is available on request from our support team.
Yes. Contact our support team with the specific detail that needs correcting and your account ID. We will update the record if the correction is supported by your account verification, or explain what steps are needed if additional verification is required.
Game content from studios in our lobby — including PG Soft and Pragmatic Play — is governed by their own content agreements. This policy covers your account, session data and transaction records, not the game content itself or how studios supply it.
Access depends on local law and is available only where local law permits. We do not extend services to regions where regulations do not allow it. If access is restricted in your specific location, the platform will not be available to you regardless of registration status.