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These terms set out the rules that apply when you open and use an ht99 account — covering how your account works, what you can do with it, and how we handle transactions made through DuitNow or Bank Transfer. Read through before you get started; the current version is always the one that governs your use of the platform.
By creating an account on ht99 and proceeding to use the platform, you acknowledge that you have read and accept these terms in full. They apply to every interaction you have with us — from browsing the lobby to initiating a DuitNow transfer or a Bank Transfer deposit into your account wallet. Availability of any feature, game or payment rail depends on local law and is accessible only where local law permits it in your region. We update these terms when our services, payment integrations or account policies change. When that happens, we will note the revision at the top of this page. Continuing to use the platform after a revision means you accept the updated version. If you disagree with any part of the current terms, the correct action is to stop using the platform and contact our support team through the channels listed below. These terms do not override any rights you hold under applicable consumer protection law in your jurisdiction. Where a specific product or promotional mechanic carries its own set of conditions, those conditions supplement — and do not replace — the terms on this page.
All DuitNow deposits and withdrawals into your account wallet are subject to the limits and verification steps shown inside your account at the time of the transaction.
Bank Transfer payments are processed according to the instructions shown in the deposit flow. Timing depends on your bank; ht99 confirms receipt once funds clear on our end.
Your wallet balance reflects confirmed transactions only. Pending amounts are held separately until the transfer is fully verified and credited to your account.
Revisions take effect on the date shown at the top of this page. We do not apply changes retroactively to completed transactions already settled in your account wallet.
These terms cover specific areas of your ht99 account relationship. Understanding what falls inside and outside this policy helps you know where to look when something needs clarifying — whether that is your account access, a transaction record, a piece of content inside the lobby, or a service that a third party operates.
Applies in full. Rules around account creation, login, session management and account suspension all fall within these terms. Any access restriction we apply will reference this document as its basis.
Applies in full for deposits and withdrawals made through DuitNow and Bank Transfer. The exact limits and verification steps are shown inside your account at the point of transaction, not defined here.
Applies to content we publish and manage directly — lobby pages, game launches, account communications. Game rules for individual titles are governed by the studio that produced the game.
Falls outside these terms. Studios like PG Soft, Pragmatic Play and Spadegaming operate their own content terms for individual game mechanics. We supply access; their rules govern each title's behaviour.
You have several concrete actions available to you at any point while these terms are in effect. Reviewing your account history — including all DuitNow and Bank Transfer transactions — is possible directly from your account dashboard after login; no request to us is needed for that. If you notice a discrepancy in your account details, such as a name, contact number or linked e-wallet reference, you can update those through the account settings section. For details that require identity verification to change, the account page will show you the steps and documents needed. Raising a question about how a specific clause affects your account is something our support team handles through the channels listed on this page. We aim to give a specific, not generic, response — so when you reach out, referencing the relevant section of these terms will help us address your question directly. Closing your account is also your right; the process is initiated through account settings or by contacting support.
Your full transaction history — deposits, withdrawals, wallet movements — is visible in your account dashboard after login. No separate request is required to access your own records.
Update contact information and linked payment references through account settings. Changes that require verification will show the required steps inside the settings page itself.
Contact our support team and reference the specific clause you need clarified. We handle policy questions through live chat and email; response approach is covered in the support section below.
Initiate closure from within account settings or by writing to our support team. Any remaining wallet balance is settled according to the withdrawal process shown in your account at the time.
Questions about these terms — how a clause applies to your account, why a transaction was handled a certain way, or how to initiate a specific account action — are handled through the channels below. When you reach out, mention the section of these terms your question relates to and include your account ID so we can locate your record quickly.
The fastest route for account and policy questions. Start a session from the chat icon visible on every page after login. Have your account ID ready.
Suitable for detailed policy questions or when you need a written response for your records. Include your registered email address and the clause number you are asking about.
The Help Centre inside your account dashboard covers common policy questions, transaction statuses and account-setting steps. Check there first before reaching out directly.
The practical side of how we handle the obligations in these terms covers four areas: the data your account holds, how session cookies work, security on your account, and how long we keep your records. Each is described below so you know what to expect rather than having to ask.
We hold the information you provide at registration and during account use — name, contact details, transaction records and linked payment references such as your DuitNow ID. We use this data to operate your account and nothing else.
Session cookies keep your login active during a visit. Preference cookies remember your lobby settings between sessions. You can manage cookie preferences through your browser settings; disabling all cookies may affect login functionality.
Your account is accessed using the credentials you set at registration. We do not ask for your password through chat or email. If you suspect unauthorised access, use the account settings page to change your credentials immediately and then contact our support team.
Transaction and account records are retained for the period required by applicable law in the jurisdictions where we operate. After that period, records are removed from active storage. You can request a copy of your own records through the support channels above.
These questions come up regularly when you are reading through the policy for the first time. If your question is not here, our support team can address it directly.
Yes. Both DuitNow and Bank Transfer transactions made through your ht99 account are covered by these terms. The specific limits and processing steps for each method are shown inside your account at the point of deposit or withdrawal, not in this document.
A revision date is shown at the top of this page whenever we make changes. We do not apply revisions retroactively to completed transactions. Continuing to use your account after a revision date means you accept the updated terms.
Yes. Your full transaction history — including all deposits and withdrawals — is visible in your account dashboard after login. You do not need to request it separately; it is part of your standard account view.
If any part of the current terms is not acceptable to you, you should stop using the platform and contact our support team to discuss your options, including account closure. We cannot offer selective exemptions from individual clauses.
No. Studio rules govern how individual game mechanics work — bonus rounds, prize structures, spin features. These platform terms govern your account, your wallet and your transactions. The two sets of rules apply to different things and do not override each other.
Contact our support team through live chat or email and ask for a data summary for your account. Include your registered email and account ID. We will provide the records we hold for your account in line with the retention period described in the policy above.